Refund and Returns Policy

Return Policy

If you receive a product that is damaged, defective, or not as ordered, contact us at support@maclarg.com within 24 hours of receiving your order. Upon receiving your request, we’ll arrange for a return pick-up to collect the item at the earliest. 

Eligibility for Returns

• Products must be in their original condition, unused, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Custom-made or personalized items.
• Items marked as final sale.
• Digital products (e.g., downloadable software, e-designs).

Return Process

1. Initiate a Return: Contact our customer service team at support@maclarg.com to request a return authorization. Please provide your order number and the reason for the return.
2. Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship the Package: Follow the return instructions provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.

Inspection and Approval

• Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
• If the item is approved, we will process your refund or exchange.